About Us

This facility houses a medical practice, rooms for visiting specialists, allied health providers and additional medical service providers . This is one of the oldest medical centre around the area. The medical practice also facilitates specialist and allied health services.

All medical care provided is based on the RACGP code of Best Practice and quality outcomes are monitored and evaluated with patient input and collective responsibility.

The Purpose of the Centre

Assist in the early identification of risk factors affecting the immediate and long-term health of an individual.

Assist in the management of patients with chronic and complex conditions through the provision of care coordination.

Assist as a navigator linking the acute and primary health care providers to provide more balanced health system.

Provide health promotion and illness prevention strategies in the local community.

Respond to specific health needs affecting the local population, particularly those who are most in need.

Provide a community resource for self management

Groups and other health and well being activities.

Increase the opportunities for extended hours.

Access to primary health care and general practice services.

Increase teaching, training and education opportunities for health professionals.

Anticipated outcomes from the Centre

Increased access to health services.

Decreased number of patients requiring referral to hospital.

Increased availability of minor injury services at a community level.

Delivery of services closer to home.

Integration of all primary health care services and existing community health services.

Increased use of self-management programs.

Increased early detection of health status risk factors.

Early intervention in the management of risk.

Factors affecting the health of an individual.

Improved management of chronic conditions.

Increased evidence of clear pathways and an easy process for patients to follow.

Appointments

We run by an appointment system to minimize your waiting time, however urgent cases/ emergencies will be seen on the day. A routine appointment is 15 minutes. Every effort will be made to accommodate your preferred GP, time and date.

Due to unforeseen circumstances, such as an emergency, delays can sometimes occur and your patience would be appreciated if this should happen before your appointment. We also welcome walk in patients.

If you require a longer appointment please discuss this with the receptionist when booking your appointment.

We ask patients to arrive on time for their appointment so other patients are not inconvenienced.

After Hours

We have an afterhours doctor on call. This service includes a house call if required. Please note the after-hours services are provided by an external contractor who is likely to charge you.

Patients requiring medical attention afterhours are advised to contact the local hospital.

For urgent medical attention please call 000.

Home Visits

Home and other visits may be available to regular patients whose condition prevents them from attending the medical centre. Hostel and nursing visits are available on request. Please check with reception for further information.

You will be informed if fees will be incurred.

Cancellations

If you are unable to attend your appointment, please contact the practice at least two hours before the appointed time.

Repeated failure to cancel your appointment may incur a fee.

Patient Feedback

We invite our patients to complete a patient survey on their experience at our practice. These surveys are completely confidential and will help us to improve our services to you.

We take your concerns seriously so please feel free to talk to your doctor, the practice manager or one of the staff members about any problems you may have had with our service.

We believe that problems are best dealt with within the practice. However if you feel there is a matter you wish to take up outside the practice, you may contact:

Health Care Complaints Commission

P: 1300 582 113 between 9am and 5pm, Monday to Friday.

E: hcc@hcc.vic.gov.au

Level 26, 570 Bourke Street, Melbourne

Victoria, 3000, Australia

Collaborating With Patients

This practice takes an active approach to ensure the best outcomes for patients at all times even if they choose to reject investigation and/or management advice. Doctors and practice staff respect the right of all patients to make investigation and treatment choices.

Managing Your Personal Health Information

Your health record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorized members of staff.

Please refer to the Patient Privacy Brochure in our reception area for further information on your privacy.