Communicating with You via Email
Emails are checked periodically throughout the day and will usually be actioned within one business day. Please do not email us regarding an urgent matter.
If you need to speak with us urgently during our opening hours or do not receive a reply to your email please contact us by phone.
For a medical emergency please call 000.
We run by an appointment system to minimize your waiting time, however urgent cases/ emergencies will be seen on the day. A routine appointment is 15 minutes. Every effort will be made to accommodate your preferred GP, time and date.
Due to unforeseen circumstances, such as an emergency, delays can sometimes occur and your patience would be appreciated if this should happen before your appointment. We also welcome walk in patients.
If you require a longer appointment please discuss this with the receptionist when booking your appointment.
We ask patients to arrive on time for their appointment so other patients are not inconvenienced.
For medical attention after hours please call DoctorDoctor on 13 26 60. For urgent medical attention please call 000.
Home and other visits may be available to regular patients whose condition prevents them from attending the medical centre. Hostel and nursing visits are available on request. Please check with reception for further information.
You will be informed if fees will be incurred.
If you are unable to attend your appointment, please contact the practice at least two hours before the appointed time.
Repeated failure to cancel your appointment may incur a fee.
We invite our patients to complete a patient survey on their experience at our practice. These surveys are completely confidential and will help us to improve our services to you.
We take your concerns seriously so please feel free to talk to your doctor, the practice manager or one of the staff members about any problems you may have had with our service.
We believe that problems are best dealt with within the practice. However if you feel there is a matter you wish to take up outside the practice, you may contact:
Health Care Complaints Commission
P: 1300 582 113 between 9am and 5pm, Monday to Friday.
Level 26, 570 Bourke Street, Melbourne
Victoria, 3000, Australia
Collaborating With Patients
This practice takes an active approach to ensure the best outcomes for patients at all times even if they choose to reject investigation and/or management advice. Doctors and practice staff respect the right of all patients to make investigation and treatment choices.
Managing Your Personal Health Information
Your health record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorized members of staff.
Please refer to the Patient Privacy Brochure in our reception area for further information on your privacy.